Shipping policy

At Zealcove, we aim to provide a smooth and convenient shopping experience for every customer. This Shipping Policy explains our shipping charges, order processing times, delivery estimates, and shipping procedures for educational games purchased from our online store.

1. Shipping Costs

Zealcove offers free shipping on all orders. Customers do not pay standard shipping charges for their purchases.

2. Order Processing Time

After you place an order with Zealcove, our team prepares it for shipment.

Handling Time: 1–2 business days.
Orders are processed during business days, excluding weekends and applicable holidays.
Processing may take longer during peak seasons or due to unforeseen circumstances.

3. Shipping and Delivery Time

Our estimated delivery timeline is as follows:

Order Handling: 1–2 business days.
Transit Time: 3–5 business days.
Total Estimated Delivery Time: 5–8 business days.

Zealcove works to prepare and ship orders within these timeframes. However, delivery dates are estimates and are not guaranteed.

4. Order Tracking

Once your order has shipped, tracking information may be provided when available. Customers can use the tracking link in their shipping confirmation email to check shipment progress.

If you need help locating your tracking information, contact Zealcove at support@zealcove.com.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order with Zealcove.

Please review your shipping information carefully before submitting your order. If you need to correct an address, contact us as soon as possible. Address changes may not be possible after an order has been shipped.

6. Shipping Delays

Although Zealcove aims to meet the estimated delivery timeframe, delays may occur because of:

Weather conditions or natural events.
Carrier delays or operational issues.
Incorrect or incomplete shipping information.
Public holidays or high-volume shopping periods.
Other circumstances outside our reasonable control.

We appreciate your patience if a delivery takes longer than expected.

7. Lost or Damaged Packages

If your order appears to be lost, arrives damaged, or has not arrived within the expected delivery timeframe, please contact Zealcove.

Provide your order details and any relevant photographs or tracking information so we can review the issue and help determine the appropriate next steps.

8. Order Cancellation

If you wish to cancel an order, please contact Zealcove as soon as possible. We will review your request based on the order's processing and shipping status. Once an order has shipped, cancellation may no longer be possible.

9. Returns and Refunds

Zealcove offers a 14-business-day return and refund period, subject to our Return and Refund Policy and applicable law.

Approved refunds are processed within 3 days of approval. Please contact our support team for return instructions and assistance with refund arrangements.