At Zealcove, we want our customers to have a positive shopping experience when purchasing our educational games. If you are not satisfied with your purchase, our return and refund policy explains how to request assistance.

1. Return Period

Zealcove offers a 14-business-day return period. Customers must contact us within 14 business days of receiving their order to request a return.

To help us process your request, please provide your order details and explain the reason for the return. All returns are subject to review and approval under this policy.

2. Return Eligibility

To qualify for a return with Zealcove, products should generally meet the following conditions:

• Items should be unused and in their original condition.

• Original packaging, accessories, and included components should be returned where applicable.

• Proof of purchase or valid order details must be provided.

• The return request must be submitted within the applicable 14-business-day return period.

Certain products may not qualify for return where permitted by applicable law. Please contact us before sending any item back.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product from Zealcove, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and photographs of the item where appropriate. We will review your request and explain the available resolution, which may include a return, replacement, or refund, subject to applicable law.

4. Refund Policy

Once your returned item has been received, where a return is required, Zealcove will review its condition and notify you of the refund decision.

Approved refunds will be processed within 3 days of approval. Additional time may be required for the refund arrangement to be completed.

Because Zealcove accepts Cash on Delivery (COD) only, please contact our support team for instructions on arranging an approved refund.

5. Return Shipping

Zealcove offers free shipping on orders. Please contact our customer support team before returning an item to receive return instructions and confirmation of any applicable return shipping arrangements.

If an item arrives damaged, defective, or incorrect, please notify us so we can review the situation and advise you on the appropriate next steps.

6. How to Request a Return or Refund

To initiate a return or refund with Zealcove, follow these steps:

1. Contact us using the email address or phone number listed below.

2. Provide your order number and the email or contact details used for the purchase.

3. Explain why you are requesting a return or refund.

4. Include photographs if your item is damaged, defective, or incorrect.

5. Wait for our team to review your request and provide further instructions.

Please do not send products back before receiving return instructions from our team.

7. Order Cancellations

If you want to cancel an order, contact Zealcove as soon as possible. Cancellation requests depend on the order's processing and shipping status. Orders that have already shipped may not be eligible for cancellation and may instead be subject to the return policy.

8. Exchanges

If you would like to exchange an educational game, contact Zealcove to discuss the available options. Exchanges depend on product availability and approval. If an exchange is not possible, our team can explain any applicable return or refund options.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact Zealcove:

• Trade Name: Zealcove

• Phone: +1 620-615-7337

• Email: support@zealcove.com

• Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States

10. Policy Updates

Zealcove may update this Return and Refund Policy when necessary. Any changes will be published on this page. This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

Thank you for shopping with Zealcove. We appreciate your trust and are committed to helping you enjoy your educational games and shopping experience.

Zealcove — Making Learning More Enjoyable Through Play!